Digital Design, Your Virtual IT Department

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IT Support Services

IT Services

  Instant Response for ad-hoc users . Call 0845 833 6916 for any immediate IT issues. We offer a 2 hour remote response to any workstation or server.

Support Pack 1:

Support Pack 1 gives the customer peace of mind during office hours. Support from 8am to 6pm, users can request remote assistance for their business needs when a problem arises. Support Pack 1 provides telephone support and remote access for a fixed cost monthly subscription. Remote administration and onsite support are charged at an hourly rate when required.

 Telephone support with guaranteed 1 hour response.Remote support and diagnostics / fault finding.Escalate to chargeable site visit dependant on severity.Regular Monitoring of server(s) in scope

Support Pack 2:

Support Pack 2 gives the customer peace of mind during office hours. Support from 8am to 6pm, users can request remote assistance for their business needs when a problem arises. Support Pack 2 provides telephone support, remote access support and remote administration assistance for a fixed cost monthly subscription. Onsite support is charged at a discounted rate when required.

 Telephone support with guaranteed 1 hour response.Remote support and diagnostics / fault finding.Regular Monitoring of server(s) in scopeRemote systems administration.Discounted site visit dependant on severity.

Support Pack 3 (Outsource):

Outsource gives the customer complete peace of mind during office hours. Support from 8am to 6pm, users can request remote assistance for their business needs when a problem arises. Outsource provides full telephone support, remote access support, remote / onsite administration and onsite assistance for a fixed cost monthly subscription. Outsource is ideal for companies that have no IT staff at all, but relies on IT technology to satisfy their everyday needs,

 Telephone support with guaranteed 1 hour response.Remote support and diagnostics / fault finding.Escalate to non-chargeable site visit dependant on severity.Regular Monitoring of server(s) in scope.Remote systems administration.Onsite systems administration.Onsite support when required within agreed SLA.

 

 

 

ITIL Best Practices

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Digital Design adopt ITIL® best practices in all of our service management. ITIL® provides a cohesive set of best practices, drawn from the public and private sectors internationally.

Registered in the U.K Company Number 05480129 © Digital Design 2006