Ideal for businesses who have no in-house IT support, Managed gives the customer peace of mind during office hours. Support is provided from 8am to 6pm with a 1 hour response, users request remote assistance for their business needs when a problem arises. Managed provides telephone support and remote access for a fixed cost monthly subscription. Onsite support is charged at a discounted rate when required. Managed includes daily monitoring of Server(s) in scope of the agreement.