Ideal for businesses who do have in-house IT support, but require additional or higher level of expertise. Third Line gives the customer peace of mind during office hours. Support from 8am to 6pm with a 1 hour response, users request remote assistance for their business needs when a problem arises. Third Line provides telephone support, remote access support and remote administration assistance for a fixed cost monthly subscription. Onsite support is charged at a discounted rate when required.